# Refund & Cancellation Policy
This Refund &
Cancellation Policy (“Policy”) forms an integral part of all proposals,
quotations, invoices, work orders, and agreements executed between Confluence
Solutions (“Company”) and the Client.
By engaging our services or making
any payment, the Client agrees to be legally bound by this Policy.
1. Nature of Services
Confluence Solutions provides
customized digital services including but not limited to:
* Website
Design & Development
* E-commerce Development
* Digital Marketing Services
* SEO & Paid Advertising
* Branding & Creative Services
All services
are customized, intellectual, and time-based in nature. Therefore, payments made
are primarily towards time, skill, consultation, technical implementation, and
intellectual effort.
2. Non-Refundable Advance
1. All advance payments are strictly non-refundable once:
* Project work has
commenced, OR
* Design concepts / development access / staging links have
been shared, OR
* Technical setup has begun.
2. Any amount paid as
booking confirmation, token, or project initiation fee is non-refundable under
all circumstances.
3. Refund Eligibility (Exceptional
Circumstances Only)
Refunds may be considered strictly at the
sole discretion of Confluence Solutions under the following limited conditions:
* The Company fails to initiate the project within 30 working days from
receipt of full onboarding requirements (excluding client delays).
* The
Company expressly admits in writing that the delivered work is materially
inconsistent with the mutually approved scope of work AND is technically
non-rectifiable.
Refund shall not exceed the unutilized portion of the
project value after deducting:
* Hours already invested
* Design and
development costs
* Consultation time
* Server usage
* Licensing fees
* Administrative charges (minimum 25%)
4. Strict No-Refund
Scenarios
Refund shall NOT be applicable in the following cases:
1. Change of mind after project commencement.
2. Business
closure or financial issues of client.
3. Delay in providing:
*
Content
* Images
* Payment gateway credentials
* Hosting access
*
Third-party integration details
4. Refusal to allow rectification
opportunity.
5. Project completed as per approved scope.
6. Subjective
dissatisfaction without documented scope deviation.
7. Project hosted on
client's server environment where full access has been provided.
8. Client
engages third-party developer during dispute period.
9. Client uses delivered
design, structure, code logic, layout, or development methodology partially or
fully.
10. Attempt to obtain refund after accessing backend/admin panel.
5. Scope Limitation & Third-Party Dependencies
Certain components require client participation, including but not limited to:
* Payment gateway activation (KYC & merchant approval)
* Shipping API
credentials
* Domain & hosting access
* SMTP configuration
* Legal
policy content
Delay or non-provision of such requirements does NOT
constitute deficiency of service.
6. Intellectual Property
Protection
1. All source code, layouts, structure, design
methodology, backend logic, and configuration remain the intellectual property
of Confluence Solutions until full and final payment clearance.
2. If a refund (full or partial) is
processed:
* All usage rights stand
automatically revoked.
* Client must permanently delete all files, copies,
backups, and derivative work.
* Continued use will constitute copyright
infringement under the Copyright Act, 1957.
3. Reverse engineering,
replication, or reuse of development structure without full payment may attract
legal remedies including civil and criminal action.
7. GST &
Statutory Compliance
1. All payments must be made to the
official bank account of Confluence Solutions.
2. Any request to avoid GST,
split payments unofficially, or suppress invoice generation is unlawful under
the CGST Act, 2017.
3. The Company shall not be liable for disputes arising
out of payments made through unofficial channels at the insistence of the
Client.
8. Partial Refund Adjustment Formula
If refund is
exceptionally approved:
Refundable Amount = Total Amount Received
Minus:
* 25% Administrative & Project Initiation Charges (Non-refundable)
* Development hours billed @ standard rate
* Third-party costs
* License
fees
* Server usage charges
9. Chargebacks & Payment Disputes
If the client initiates:
* Chargeback
* Bank reversal
* Payment dispute after delivery
The Company reserves the right to:
* Suspend hosting/services immediately
* Revoke access
* Initiate
recovery proceedings under the Indian Contract Act, 1872
* Claim damages for
business interruption
10. Dispute Resolution & Jurisdiction
1. Parties shall first attempt amicable settlement within 15 days
of written notice.
2. Failing which, disputes shall be subject to:
* Arbitration
under the Arbitration and Conciliation Act, 1996
* Seat &
Jurisdiction: [Insert Your City], India
3. Consumer complaints filed
without exhausting arbitration clause shall be treated as premature.
11. Limitation of Liability
Under no circumstances shall
Confluence Solutions be liable for:
* Indirect damages
* Loss of
business
* Loss of profits
* Reputational harm
* Server outages beyond
control
Maximum liability shall not exceed the amount actually received
from the client.
12. Acceptance Clause
By making
payment, approving proposal, or engaging services, the Client:
* Confirms understanding of this Policy
* Waives any claim
contrary to these terms
* Agrees that digital services are effort-based, not
outcome-guaranteed